The AI Reply Writer reads the review, understands what went right or wrong, and drafts a reply in your brand voice and the reviewer's language. Your team edits a line if needed and approves. Nothing is posted without a person, unless you choose otherwise.
“Doctor was great but the reception staff were rude when I asked about the bill.”
Thank you, Priya, for the kind words about your consultation. We are sorry the conversation at the front desk felt rude, especially about the bill. That is not how we want anyone to feel. Our patient care lead would like to understand what happened. Please reply here with a good time to reach you.
Drafts respond to what the customer actually said: the long wait, the cold coffee, the helpful technician. No copy-paste 'Thank you for your feedback'.
Set tone, sign-off, words to use and words to avoid. Upload a few replies you love and the drafts follow them.
Reviews in Hindi, Marathi, Tamil, Telugu, Kannada, Bengali, Gujarati or Hinglish get replies in the same language, with an English view for your team.
Drafts never confirm a patient's treatment, a booking amount or any personal detail in public. Risky phrases are blocked before posting.
Branch managers approve their own replies, or route negative reviews to a regional head. Every edit and approval is logged.
Turn on auto-reply only for simple 4 and 5 star reviews without text concerns, within rules you set. Off by default.
No long onboarding project. Connect, map, invite, and the first reviews are waiting.
Pick a tone, add your sign-off, escalation contact and any lines legal wants included or avoided.
Each new review arrives with a draft ready. Edit inline, regenerate with a different tone, or write your own.
One tap posts the reply to Google or the source site. The reply time is recorded for your branch ranking.
Typical situations from the industries Quirep is built for.
“Doctor was great but the reception staff were rude when I asked about the bill.”
“Room was clean, breakfast had very few vegetarian options.”
“Bahut accha padhate hain, lekin batch bahut bada hai.”
These are not settings you can switch off. They protect your listings, your customers and your name.
Quirep never writes, buys or posts fake reviews, and does not help anyone do so.
Requests go to all customers, not only happy ones, following platform rules.
AI replies are drafts. Auto-reply is off by default and limited to simple positive reviews within your rules.
Replies never include health information, bills or other personal details.
Customer contact data is encrypted, used only for your own feedback requests, with opt-out, and never sold.
Only if you turn on auto-reply for simple positive reviews, and only within the rules you set. It is off by default. Every other reply is a draft until a person approves it.
Yes. Drafts can be written in Hindi, Marathi, Tamil, Telugu, Kannada, Malayalam, Bengali, Gujarati, Punjabi and Hinglish, with an English translation shown to your team.
No. Drafts respond to the details in each review and vary their wording, while staying within your voice settings.
Yes. Add blocked words and phrases at brand or branch level. Drafts containing them cannot be posted.
The only question is who answers it, and how fast. Connect your first location free and let it be you, within the hour.
Tap a star to see what Quirep would change first.