Clinic chain
“Waited 90 minutes even with an appointment. No one told us anything.”
One of six waiting-time complaints at Kandivli this month. Flagged to operations, who added a delay update by SMS.
Sentiment Map
See what customers keep telling you, branch by branch.
Thousands of reviews become a clear map of topics: waiting time, staff behaviour, cleanliness, billing, food, parking. See which topics drive praise and which drive complaints, where, and since when.
Sentiment Map · topics · last 90 days
Topicpraise / complaints
Doctor & staff care
Waiting time
Cleanliness
Billing
Report turnaround
Parking
StaffWaitCleanBillReport
Borivali
Andheri E
Thane
Kandivli W
Waiting time up 3x at Kandivli West. Flagged to operations head.
What it does
Inside Sentiment Map
Topics built for your industry
Ready topic sets for clinics, restaurants, showrooms, hotels, schools, retail, gyms and salons, editable to match your operations.
Praise is data too
Learn what your best branches do right, down to staff named in five-star reviews.
Complaints with context
Every complaint topic links to the exact reviews, so your team reads the customer's words, not just a chart.
Spike alerts
When a topic jumps at a branch, for example waiting-time complaints up 3x at Kandivli, the right head is told the same day.
Branch by topic heat grid
A single grid shows every branch against every topic, so patterns across a city or format stand out.
Reads every language
Reviews in Hindi, Marathi, Tamil and other languages are understood and tagged the same way as English.
How it works
Set up in an afternoon. Useful by evening.
No long onboarding project. Connect, map, invite, and the first reviews are waiting.
- 1
Pick your topic set
Start from the set for your industry and rename, merge or add topics to match how your teams talk.
- 2
Let reviews tag themselves
Every new and past review is tagged by topic and sentiment, with confidence shown so you can correct any tag.
- 3
Act and measure
Assign a fix to a branch and watch the topic's trend over the following weeks.
On the wall
What it looks like in a real week.
Typical situations from the industries Quirep is built for.
Hotel
“Lovely staff, but the AC in my room was noisy all night.”
Room maintenance complaints clustered on the third floor. Fixed and the topic dropped within three weeks.
School
“Teachers are caring, but pick-up time at the gate is chaotic.”
Gate management emerged as the top concern across two campuses. A staggered dismissal was introduced.
Questions
About Sentiment Map
Tags are shown with confidence levels, and any person on your team can correct a tag. Corrections improve future tagging for your account.
Yes. Add topics such as a specific menu item, a doctor's name or a new service, and Quirep will tag past and future reviews for it.
Yes. A single review can praise the doctor and complain about billing; each topic gets its own sentiment.
Works together with
Review InboxEvery review, every branch, one inboxAI Reply WriterThoughtful drafts your team approvesReview RequestsHonest feedback from every customerLocation RanksEvery branch's rating, rankedCompetitor WatchYour branches against nearby rivalsReputation ReportsWeekly and monthly reports for management
3.8average across all branches
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