The free plan
The 3 Stars plan for one location is free and needs no card, so no charges or refunds apply.
Monthly plans
- You can cancel at any time. The plan stays active until the end of the month already paid, and no further charges are made.
- If you cancel within 7 days of your first paid month, we refund that month in full.
- Partial months after the first are not refunded.
Annual plans
- If you cancel within 14 days of the start of an annual term, we refund the full amount.
- After 14 days, the plan stays active for the term paid and is not refunded, except where the service has been unavailable for a significant period because of us.
Removing locations
When you remove a location, the change applies from your next billing period. On annual plans, removed locations are credited against your renewal.
Messaging charges
- WhatsApp and SMS charges for messages already sent cannot be refunded, as they are paid to the messaging networks.
- Unused prepaid messaging credit is refunded when you close your account.
- Messages that failed to deliver because of an error on our side are credited back automatically.
Billing errors
If you were charged twice, charged for the wrong number of locations or charged after cancelling, we refund the extra amount in full once confirmed.
How to request a refund
Write to us through the Reputation Desk with your account email and invoice number. Approved refunds are made to the original payment method within 7 to 10 business days.
Questions
Send any question about this page through the Reputation Desk and choose “Help with my account”. We reply within one business day.