Who controls which data
For your account and team details, we decide how the data is used and are responsible for it. For the customer contact data you upload or connect to send review requests, your business decides how it is used and we process it only on your instructions.
What we collect
Account and team data
- Name, work email, role and business name of each user.
- Branch names, addresses and the listings connected to them.
- Settings such as brand voice, reply rules, alert channels and report schedules.
Review data
- Public reviews, ratings, reviewer display names and photos from connected platforms such as Google Business Profile, App Store, Google Play, Facebook and Justdial.
- Replies you draft, edit, approve and post, with a log of who approved each one.
- Public ratings and reviews of competitors you choose to track.
Usage data
- Log data such as sign-in times, device type and pages used inside the product, to keep the service secure and improve it.
How we use it
- To bring reviews into your inbox, tag topics and sentiment, and route them to the right branch manager.
- To draft replies, send review requests, build rankings, sentiment maps and reports.
- To send product alerts, account emails and support replies.
- To detect misuse, such as attempts to post fake reviews or gate requests.
We do not sell any data, and we do not use your data to advertise to you or your customers.
Your customers' contact data
- Names, phone numbers, emails and visit details you share are used only to send your own feedback requests.
- Every WhatsApp, SMS and email request includes an opt-out. Opted-out customers are never contacted again through your account.
- Contact data is encrypted in storage and in transit and is never sold, rented or shared with other businesses.
- You are responsible for having a lawful basis to contact your customers, such as their consent at the time of visit.
AI and review text
- Review text is processed by AI models to tag topics and sentiment and to draft replies.
- Drafts are checked so they do not include personal details, health information, bill amounts or booking details in public.
- Your review data and replies are not used to train models for other businesses.
Who we share with
We share data only with service providers that help run Quirep, such as cloud hosting, AI model providers, messaging providers for WhatsApp, SMS and email, and payment processors. Each is bound to use the data only to provide their service to us. We may disclose data where the law requires it.
Security
- Encryption in transit and at rest.
- Branch and region level access controls, and single sign-on on the 5 Stars plan.
- Logged approvals and edits for every posted reply.
Retention
Account and review data is kept while your account is active. Customer contact data used for requests is deleted 12 months after the last request unless you choose a shorter period. When you close your account, data is deleted within 90 days, except where we must keep records by law.
Your rights
You can access, correct, export or delete your account data at any time from your settings or by writing to us. Customers who received a review request can ask the business that contacted them, or ask us, to delete their details.
Cookies
The website and product use essential cookies to keep you signed in and to protect forms from spam. We do not use advertising cookies.
Questions
Send any question about this page through the Reputation Desk and choose “Help with my account”. We reply within one business day.